Simple steps, before and after your order.
Preparation, tracking, collection, return and reimbursement: find here useful information to organize your order with peace of mind.
Delivery and collection costs
The exact costs are calculated automatically according to the destination, the weight of the package and the delivery method chosen. The amount displayed in your basket before payment constitutes the price applicable to your order.
How to make a return?
Contact us
Indicate your order number and the product concerned from the Contact page.
Receive our instructions
Our team confirms the conditions and the procedure to follow before any shipment.
Prepare the product
The product must be new, clean, labeled, complete and properly protected.
Control and reimbursement
After receipt and inspection, reimbursement is made with the initial means of payment according to the applicable deadlines.
Return address
Cosmetic Center24 bis, avenue Louis Bréguet
93420 Villepinte
France
Always wait for confirmation from our team before shipping your package.
Withdrawal, exchange and refund
- You have 14 days from receipt to exercise your right of withdrawal, subject to the legal conditions and the general conditions of sale.
- Return costs remain the responsibility of the customer, unless there is a preparation error or otherwise confirmed by our team.
- An exchange depends on the availability of the desired product. Failing this, an alternative solution or a refund may be offered.
- Keep the proof of posting and tracking number until your request is closed.