Article 1: Acceptance
These general conditions of sale are concluded on the one hand by the company Bozok trade Maison de France, represented by Kemal YILDIZ, whose establishment is located at 61 Rue de Lyon – 75012 Paris (Siret number: 98049897600029), hereinafter “the seller”, and on the other hand, by any natural or legal person wishing to make a purchase via the website www.petshopcenter.fr referred to hereinafter “the buyer”. These T&Cs will prevail over any other general or specific conditions not expressly approved by PetShop Center reserves the right to modify its T&Cs at any time. The applicable conditions will be those in force on the date of the order by the buyer.
For any questions or complaints relating to the products, their order, their personal data, the right of withdrawal or the application of the product warranty, the Customer can contact the company PetShopCenter using the following contact details:
- By mail: Bozok Trade Maison de France, 61 Rue de Lyon – 75012 Paris
- By telephone: 01 85 78 11 05
- By email: contact@petshopcenter.fr
Article 2: Products
Feliformia offers a range of products and services available on its site, subject to stock availability.
If an ordered product is not available, Feliformia will promptly inform the customer by email and offer alternatives or the possibility of canceling the order. Products can be exchanged or refunded within 14 days.
Although the photos in the catalog are representative, differences, particularly in colors, may exist. If a product cannot be supplied, Feliformia will suggest an exchange with a similar item or provide a refund within 14 days by bank credit. Canceling a partial order does not affect the rest of the order.
In addition, Feliformia provides information on the availability of spare parts, if these are provided by the manufacturer or importer.
Article 3: Prices, payment
The prices of products on the PetShopCenter website are displayed inclusive of tax in euros and based on the price in effect on the day of the order. PetShopCenter may change its prices at any time, but orders are billed according to the prices in effect when placed.
Prices include transport and delivery costs for mainland France, excluding Corsica. Full payment is required at the time of ordering, with no possibility of partial payment, unless otherwise agreed. Delivery is only made after full receipt of payment.
In the event of non-payment, the buyer owes compensation corresponding to the remaining amounts due. Payments can be made via PayPal or credit card on a secure server, guaranteeing the confidentiality of the buyer's banking information.
Payments by bank transfer are also possible, with the company's bank details provided by email after ordering. The buyer has 72 hours to make the transfer, mentioning the order number.
Article 4: Delivery
Delivery of PetShopCenter products is made to the address indicated by the customer when ordering, which may differ from the billing address. Once the delivery status is indicated as "delivered" or "delivered", no refund or compensation claims will be accepted. PetShopCenter, however, undertakes to take the necessary steps with the carrier in the event of an unvalidated delivery status.
In the event of damaged delivery, PetShopCenter will replace the defective products upon presentation of photos of the packaging and products. For international sales, PetShopCenter is not responsible for customs holdups and does not offer compensation in the event of a seizure or hold, but will help provide information to resolve the issue.
If a package is not received for reasons attributable to the recipient (incomplete address, non-recovery of the package, etc.), a new shipment will only be made after payment of additional transport costs. The delivery times indicated by the Post Office are indicative only, and in the event of a delay, the customer cannot claim damages or cancel the current order.
Article 5: Right of withdrawal
The 14-day right of withdrawal applies to Feliformia customers after receipt of their products. For multiple orders, the deadline begins upon receipt of the last item. This right does not apply to personalized, perishable products, unsealed for hygiene or health reasons, or inseparably mixed with other items.
To exercise this right, the customer must notify Feliformia of his decision to withdraw. The products must be returned, at the customer's expense, in their original packaging and in perfect condition, within 14 days following withdrawal. In the event of depreciation due to inappropriate handling, a discount may be applied to the reimbursement.
If the withdrawal concerns only part of the order, Feliformia will deduct from the reimbursement the price of the items not returned. The refund will be made within 14 days following notification of withdrawal, but may be postponed until receipt of the products or proof of shipment. The refund will use the same payment method as the purchase, unless the customer prefers another method without additional costs.
Article 6: Guarantee
PetShopCenter products are covered by two legal guarantees: the guarantee of conformity and the guarantee against hidden defects.
Guarantee of Conformity: Under articles L.217-4 et seq. of the Consumer Code, the products must comply with the contract and be free from defects at the time of delivery. Conformity defects appearing within 24 months of delivery (or 6 months for orders before March 18, 2016 or used products) are presumed to exist at the time of delivery, unless proven otherwise by the seller. The customer has the right to request repair or replacement of the product, subject to feasibility and cost. This right extends for two years from delivery of the product.
Guarantee against Hidden Defects: In accordance with articles 1641 to 1649 of the Civil Code, this guarantee applies to defects unapparent at the time of purchase, present before the purchase and sufficiently serious to affect the use of the product or influence the purchasing decision. If a hidden defect is discovered, the customer has the choice between canceling the sale or requesting a reduction in the price. This warranty is valid for two years from the discovery of the defect. These guarantees apply independently of any commercial guarantee offered and the customer must provide proof of the defect after the first six months (or 24 months since March 18, 2016) for the guarantee of conformity.
Article 7: Order
Before finalizing their order, the consumer must check and correct if necessary the details of their order, including the products selected, any discounts, the method of payment and delivery, the total price including tax, as well as their personal information such as name and delivery address.
To ensure transaction clarity and avoid multiple orders in error, Petshop Center sends an electronic receipt to the customer as soon as the order is registered, confirming that the intention to place an order has been correctly received and processed.
Article 8: Liability
PetShop Center is not the manufacturer of the products sold on its site. In the event of damage caused by a product defect, the liability lies with the manufacturer.
PetShop Center has an obligation of means in the online sales process, but is not responsible for problems related to the use of the Internet, such as loss of data or viruses.
The products comply with French legislation, and PetShop Center is not responsible in the event of non-compliance with the laws of the country of delivery. It is recommended to check the legality of import or use of the products in the destination country. Product images are illustrative and reference should be made to detailed descriptions for specifics.
PetShop Center is responsible only for the content of its web pages and cannot be held responsible for obvious errors between the representation of the products and their reality. Commercial guarantees are limited in time and non-renewable. Returns of defective products require the serial number of the package. Purchases made with discount vouchers can only be refunded in the same form. In the event of a return, the refund or replacement of the products is subject to verification of their condition, the return costs being the responsibility of the customer if non-conformity is not established. For any questions, customers can contact customer service.
Article 9: Applicable Law
The Parties agree that these conditions and their consequences are subject to French law. The language hereof and of relations between the Parties is French. However, with regard to deliveries outside France, the Customer is informed that French law applies subject to the mandatory provisions of the law of the country in which he has his habitual residence.
Article 10: Dispute resolution
In the event of a dispute between the customer and PetShop Center, an amicable resolution attempt is preferred, with a written complaint addressed by the customer to the company or to the Customer Relations Department.
If no amicable agreement is reached or if there is no response within one month, the customer has the right to call a mediator free of charge.
This mediator is chosen from the official list of the Commission for the Evaluation and Control of Consumer Mediation, such as the Société Médiation Professionnelle (www.mediateur-consommation-smp.fr, 24 rue Albert de Mun, 33000 Bordeaux).
In addition, in accordance with Regulation (EU) No. 524/2013, customers have access to an Online Dispute Resolution platform of the European Commission for cross-border disputes within the EU, accessible at the address: https://ec.europa.eu/consumers/odr.
Article 11: Mandatory information for consumer customers
PetShop Center informs its customers of the legal provisions relating to product guarantees, in accordance with articles
L. 211-4, L. 211-5, L. 211-12 of the Consumer Code and articles 1641 and 1648 of the Civil Code:
Article L. 211-4: The seller must deliver goods in conformity with the contract and is responsible for defects in conformity during delivery, including those resulting from packaging, assembly instructions or installation.
Article L. 211-5: To be considered compliant, the goods must correspond to their intended use and to the description provided by the seller, possess the qualities presented, and meet any specifications agreed upon by the parties.
Article L. 211-12: Any action due to a lack of conformity must be brought within two years of delivery of the goods.
Article L. 217-12: If the goods are immobilized for repair under warranty, the immobilization period of seven days or more is added to the remaining warranty period.
Article 1641 of the French Civil Code: The seller is liable for hidden defects that render the goods unfit for their intended use or that so diminish their usefulness that the buyer would not have purchased them, or would have purchased them at a lower price, had they been aware of them.
Article 1648 of the French Civil Code: Actions relating to hidden defects must be brought within two years of their discovery.
Article 12: Personal Data
PetShopCenter.fr automatically processes buyers' personal data in accordance with the French Data Protection Act of 6 January 1978.
This practice includes the collection of information, notably via cookies, and may involve the transmission of this data to business partners.
Buyers have the right to object to the disclosure of their contact information and to request access to and rectification of their personal data. PetShopCenter.fr has declared these automated processing operations to the CNIL (French Data Protection Authority).